Job Overview

The IT Technician’s responsibilities include technical support, system maintenance, hardware/software management, problem resolution, and performing other IT duties as assigned.

Salary

• Ranging from $45,000.00 to $65,000.00 yearly based on experience.

Key Areas of Responsibility

• Identify and procure the hardware and software needed to satisfy user requirements.
• Install hardware and peripheral components such as monitors, keyboards, and printers.
• Load appropriate software packages, operating systems, networking components, and office applications.
• Assist in the programming, customization, and adaptation of existing programs to meet user requirements.
• Provide user support via telephone, email, or in-person.
• Provide regular status updates and target completion dates to management.
• Refer major hardware issues to service personnel for correction, if required.
• Maintain software licenses for each user.
• Ensure network and server backup and recovery procedures are performed on a regular basis.
• Complete other assignments, as requested by management.
• Afterhours support as required

Education, Qualifications & Experience

• Bachelor’s degree in computer science or related area or minimum two (2) years related experience and/or demonstrated knowledge, skills, and abilities to perform the above-mentioned duties and responsibilities.
• Excellent technical, problem-solving, and analytical skills and abilities.
• Ability to work proactively and independently.
• Excellent verbal and written communication skills as well as ability to resolve issues and follow through
• ERP knowledge is a plus
• Basic Coding knowledge is a plus
• Advanced Microsoft Excel knowledge is a plus
• Experience in a manufacturing environment preferred but not required

Benefits

• Competitive Health Insurance Options
• Co. Provided Life and Disability Insurance
• 401(k); matching and immediate vesting
• Vacation and Holiday Time
• Employee assistance program

Why Work at Leiden

Leiden offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status.

Leiden is an Equal Opportunity Employer.